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Terms & Conditions
1. Introduction
Welcome to Put It On Paper (POP). These Terms & Conditions explain how our CV tailoring and job application support services work, including bookings, payments, delivery and client responsibilities.
By booking and purchasing our services, you agree to these Terms & Conditions.
2. Our Services
Put It On Paper (POP) provides personalised CV tailoring and job application support to help clients present their skills, experience and achievements effectively when applying for employment.
Our flagship service, POP My Application, costs £75 and includes:
• Support for one specific job vacancy.
• A 30-minute personal consultation.
• A tailored CV aligned with the job description and the client's genuine experience.
• One round of minor amendments to the completed CV.
Additional services, including support with application forms or multiple job applications, are not included in the standard £75 package and will be quoted separately.
POP does not guarantee interviews, job offers or employment outcomes.
3. Bookings and Payments
All consultations must be booked in advance through Put It On Paper's designated booking system.
The POP My Application service costs £75, payable in full at the time of booking. A booking is only confirmed once payment has been successfully received.
Clients are responsible for providing an up-to-date CV and the job description for the vacancy they wish to apply for, preferably before their consultation.
Additional services outside the agreed package will be quoted separately and must be approved by the client before any additional work begins.
All prices are quoted in pounds sterling (GBP). Any applicable taxes will be clearly identified before payment.
4. Delivery Times and Amendments
Put It On Paper aims to deliver the first version of the tailored CV within three working days following the consultation and receipt of all necessary information.
Working days are Monday to Friday, excluding UK bank holidays.
Where a vacancy has an earlier closing date, clients must inform POP before booking. POP will confirm whether the required deadline can reasonably be accommodated. Earlier delivery is not guaranteed unless expressly agreed.
The £75 POP My Application package includes one round of minor amendments to the tailored CV. These may include small corrections, clarifications or adjustments to wording.
Requests for substantial rewrites, additional job applications or changes to the original job description may incur an additional charge, which will be agreed with the client before further work begins.
Delivery times may be affected if the client delays providing information or responding to requests for clarification. POP will communicate any necessary changes to the agreed delivery schedule.
5. Client Responsibilities
To enable Put It On Paper (POP) to provide an accurate and personalised service, clients agree to:
• Provide truthful, accurate and up-to-date information about their employment history, qualifications, skills and experience.
• Supply their current CV and the relevant job description in sufficient time for POP to complete the agreed work.
• Attend their scheduled consultation and provide any additional information reasonably requested.
• Review the completed CV carefully and notify POP of any factual inaccuracies or requested minor amendments.
• Ensure that all information submitted to prospective employers is accurate and reflects their genuine experience and qualifications.
POP will not knowingly include false qualifications, fabricated employment history or misleading claims in any application documents.
Clients remain responsible for reviewing and approving their final CV and for submitting their applications to employers, unless application submission support has been separately agreed.
POP cannot be held responsible for missed application deadlines caused by inaccurate information, delayed responses or incomplete documentation supplied by the client.
6. Cancellations, Refunds and Consumer Rights
POP provides a time-sensitive, job-specific application support service. By booking, clients are requesting prompt commencement of the service following their consultation and receipt of the necessary information.
Where services begin within the statutory 14-day cancellation period, POP will obtain the client's express request to begin early.
If a client cancels during that period after work has begun, POP may charge a proportionate amount for services already provided, where permitted by law.
Where the service has been fully performed, the statutory right to cancel may be lost if the client expressly requested early commencement and acknowledged that consequence.
Nothing in these terms affects the client's statutory consumer rights.
7. Confidentiality and Data Protection
Put It On Paper (POP) respects the privacy and confidentiality of all clients.
Personal information, including CVs, employment histories, contact details and job application documents, will be handled securely and used only for providing the agreed services and other purposes explained in our Privacy Notice.
POP will not share clients' personal information with prospective employers or other third parties without an appropriate lawful basis.
Client information will be retained only for as long as necessary, in accordance with POP's Privacy Notice and applicable UK data protection legislation.
Clients may request access to, correction of or deletion of their personal information, subject to applicable legal requirements.
Further information about how POP collects, uses and protects personal data is available in our Privacy Notice.
8. Intellectual Property and Use of Documents
Once full payment has been received, clients may use, edit, reproduce and submit their completed CV and other agreed application documents for their own personal job applications.
Clients retain ownership of the original information and documents they provide to POP.
POP retains ownership of its business name, branding, logos, website content, original templates, consultation materials and other proprietary resources.
Clients may not reproduce, distribute, resell or commercially exploit POP's proprietary materials without prior written permission.
POP will not publish or use a client's completed CV or personal application documents for marketing purposes without obtaining their prior consent.
Nothing in this section restricts a client's statutory rights.
9. Limitations of Liability and Service Expectations
Put It On Paper (POP) is committed to providing professional, personalised CV tailoring and job application support with reasonable care and skill.
POP aims to help clients present their genuine skills, experience and achievements effectively. However, POP cannot guarantee that a client will be shortlisted, invited to interview, offered employment or achieve any particular recruitment outcome.
Recruitment decisions remain entirely at the discretion of prospective employers.
Clients are responsible for checking the accuracy of their completed documents and ensuring that applications are submitted before the relevant closing dates, unless submission support has been separately agreed.
POP will take reasonable care to meet agreed delivery deadlines and will notify clients promptly if circumstances arise that may affect delivery.
POP is not responsible for delays or missed deadlines caused by incomplete or inaccurate client information, late responses or circumstances beyond its reasonable control, except where POP is legally responsible.
Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions affects the client's statutory consumer rights.
10. Complaints and Resolving Concerns
Put It On Paper (POP) is committed to providing a professional, reliable and supportive service.
If a client is dissatisfied with any aspect of the service, they are encouraged to contact POP as soon as possible, explaining their concerns.
Complaints should be submitted by email to POP using the contact details provided on our website.
POP will acknowledge complaints within two working days and aim to provide a substantive response within ten working days. Where further investigation is required, the client will be kept informed.
POP will consider complaints fairly and may offer appropriate corrections, further assistance or another suitable remedy, depending on the circumstances.
Nothing in this complaints procedure limits a client's statutory consumer rights or entitlement to remedies available under applicable law.
11. Changes to Terms, Governing Law and Contact Information
Put It On Paper (POP) may update these Terms & Conditions from time to time to reflect changes to its services, business practices or legal requirements.
The Terms & Conditions applicable to a client's booking will be those in effect when the booking is made. Any subsequent changes will not retrospectively alter an existing agreement without the client's consent, unless required by law.
These Terms & Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer protections that may apply.
If clients have questions about these Terms & Conditions or the services provided by POP, they may contact us using the contact details published on our website.
Website: www.putitonpaper.uk
Last updated: 3 November 2026